Last updated: June 2026
Thank you for shopping with Pawear.
Order Processing
Orders are typically processed and dispatched within 1–2 business days after payment has been received. In most cases, orders placed on business days are dispatched within 24 hours.
Orders placed on weekends or public holidays will be processed on the next business day.
UK Fulfilment
All orders are packed and dispatched from the United Kingdom.
There are no additional customs duties or import charges for UK customers.
Delivery Locations
We currently deliver within the United Kingdom only.
Whilst we hope to expand our shipping destinations in the future, we are currently unable to offer international shipping.
UK Delivery
Standard UK delivery typically takes 2–5 business days after dispatch.
Please note that delivery times are estimates only and may vary during busy periods, promotional events, adverse weather conditions, or circumstances beyond our control.
Shipping Costs
We offer free UK standard delivery on orders over £50.
Shipping charges for orders below the free shipping threshold will be calculated automatically at checkout before payment.
Tracking Your Order
Where available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.
Please ensure your email address and delivery details are entered correctly when placing your order.
Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us at:
We'll do our best to help track your parcel and resolve any delivery issues as quickly as possible.
Incorrect Shipping Address
Please double-check your delivery address before completing your order.
If you notice a mistake after placing your order, contact us as soon as possible. We'll do our best to update your details before your order has been dispatched.
Returns
Changed your mind? No problem.
We offer a 14-day return policy on eligible items. For full details, please refer to our Return Policy.
Need Help?
If you have any questions about shipping, delivery or your order, or if you haven't received your tracking information, your parcel is delayed, or you've experienced any delivery issues, please don't hesitate to contact us.
Thank you for choosing Pawear. We truly appreciate your support and hope both you and your pet enjoy your order. 🐾