FAQ

Do you ship internationally?

At the moment, we only offer delivery within the United Kingdom. We hope to expand our shipping destinations in the future.

How long does delivery take?

Orders are typically processed within 1–2 business days. Standard UK delivery usually takes 2–5 business days after dispatch.

How can I track my order?

Tracking information will be sent to your email address once your order has been dispatched, where applicable.

How do I choose the correct size?

Please refer to the size guide provided on each product page. If your pet falls between sizes, we generally recommend choosing the larger size for a more comfortable fit.

What if my pet is between sizes?

If your pet falls between sizes, we recommend choosing the larger size to ensure comfort and freedom of movement.

Can I return my order?

Yes. Please refer to our Return Policy for full details regarding returns, eligibility, and timeframes.

Do you offer free delivery?

Yes. We offer free UK standard delivery on orders over £50.

How can I contact Pawear?

You can contact us at support@pawear.co.uk and we aim to respond to all enquiries within 1–3 business days.

My order arrived damaged. What should I do?

Please contact us within 48 hours of receiving your order and include photographs of the issue. We'll work with you to resolve it as quickly as possible.

Can I change or cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible. Once an order has been shipped, we may be unable to make changes.